Deshojgallery’s Refund & Return Policy

At Deshojgallery’s, we aim to provide the best products and customer service. If you are not completely satisfied with your purchase, we’re here to help!

Returns

1. Eligibility for Returns:

   • Items must be returned within 14 days of receiving your order.
   • Products must be unused, undamaged, and in the same condition that you received them.
   • The product must be in its original packaging with all tags and labels intact.
   • Certain items such as beauty products, personal care items, or hygiene products are non-returnable for safety and hygiene reasons.

2. How to Return:

   • To initiate a return, please contact our customer service team at [admin@deshojgallerys.com] or call us at [your contact number] with your order number and reason for return.
   • We will provide instructions on how and where to send the return.

3. Return Shipping:

   • Customers are responsible for the shipping costs for returning items.
   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

1. Refund Process:

   • Once we receive your returned item, we will inspect it and notify you via email that we have received your returned item.
   • We will also notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.

2. Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company, it may take some time before your refund is officially posted.
   • If you’ve done all of this and still have not received your refund, please contact us at [admin@deshojgallerys.com].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [admin@deshojgallerys.com] with details and pictures of the product.

Non-Refundable Items:

• Gift cards
• Downloadable software products
• Health and personal care items once opened